Privacy Policy

Last updated: 27 December 2025

Who We Are

Our website address is: https://wormgearmotorsonline.com.

Trading name: Worm Gear Motors Online

Operated by: Drive Outlet Megastore Ltd (Company Number: 16376324)

Registered office: Swan Buildings, 20 Swan Street, Manchester, M4 5JW, United Kingdom

Contact email: [email protected]

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, place an order, request a quote, or contact us.

What Personal Data We Collect

Depending on how you interact with our website, we may collect the following categories of personal data:

Identity & contact data: name, company name, email address, phone number, billing/shipping address.
Order & transaction data: products purchased, order values, delivery details, returns/refund information.
Account data (if you create an account): username, password (stored securely/hashed), saved addresses, order history.
Enquiry data: information you submit via contact or quote forms, including any files you upload (e.g., drawings, PDFs).
Technical data: IP address, browser type/version, device identifiers, operating system, referral source, pages visited.
Cookie & tracking data: cookie identifiers and preferences (see “Cookies”).
Comments data (if enabled): comment content and metadata.

How We Use Your Personal Data

We use your personal data for the following purposes:

To process orders and fulfil contracts: take payment, manage orders, deliver goods, provide invoices, handle returns and refunds.
To provide customer support: respond to enquiries, provide quotations, technical assistance, and order updates.
To operate and secure the website: fraud prevention, security monitoring, spam detection, and troubleshooting.
To improve our services: understanding how visitors use the site so we can improve user experience and performance.
To comply with legal obligations: tax, accounting, consumer law, and record-keeping requirements.
Marketing (where permitted): to send service updates or marketing communications where you have consented or where lawful.

Lawful Bases (UK GDPR)

We process personal data under the following lawful bases:

Contract: where processing is necessary to perform a contract with you (e.g., fulfil an order or provide a quote).
Legal obligation: where we must comply with a legal duty (e.g., tax and accounting records).
Legitimate interests: to run and protect our business and website (e.g., security, fraud prevention, service improvements), provided your rights do not override these interests.
Consent: where you have given consent (e.g., certain cookies/marketing). You can withdraw consent at any time.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images or files to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website may be able to download and extract any location data from images on the website.

Cookies

We use cookies and similar technologies to operate the website, improve performance, and remember your preferences.

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You can usually control cookies through your browser settings. Disabling cookies may affect site functionality (for example, the ability to stay logged in or use the basket/checkout).

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

Orders, Payments, and Checkout

If you place an order, we will collect the information necessary to process and fulfil your purchase, including billing/shipping details and order history.

Payments: Payment card details are typically processed by our payment provider(s) and are not stored by us. Our payment provider(s) may collect and process your payment information according to their own privacy policies.

Fraud prevention: We may use information (including IP address and device data) to help prevent fraud and unauthorised transactions.

Who We Share Your Data With

We may share your personal data with trusted third parties where necessary to operate our business and provide our services, including:

Delivery and logistics providers to ship your order.
Payment processors to take payments securely.
Website hosting and technical service providers to keep the site running and secure.
Spam detection services to prevent spam and abuse.
Professional advisers (accountants, legal advisers) where required.
Authorities where required by law or to protect legal rights.

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we store the personal information provided in the user profile. Users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Order records: We retain order and invoice records as required for accounting, tax, warranty, and legal compliance purposes.

Your Rights (UK GDPR)

If you have an account on this site, have placed an order, or have left comments, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request erasure of your data in certain circumstances.
Restrict processing in certain circumstances.
Object to processing based on legitimate interests or direct marketing.
Data portability where applicable.
Withdraw consent at any time (where consent is the lawful basis).

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise your rights, contact us at: [email protected].

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Some of our service providers may process data outside the UK. Where this occurs, we take steps to ensure appropriate safeguards are in place to protect your personal data in line with applicable data protection laws.

Security

We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, technical, or regulatory reasons. The “Last updated” date at the top indicates when it was most recently revised.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Drive Outlet Megastore Ltd
Swan Buildings, 20 Swan Street, Manchester, M4 5JW, United Kingdom
Email: [email protected]